Harman Kardon Onyx Studio 4

{"totalSize":7,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010ylsAAA"},"Title":"Button Failure: All Portable Models","Id":"ka25d0000010ylsAAA","ArticleNumber":"000020494","Question__c":"Buttons unresponsive when plugged into a power source","Process__c":"If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.","Answer__c":"If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj6BAAS"},"Title":"Can I take calls from the Onyx Studio 4?","Id":"ka25d000000Xj6BAAS","ArticleNumber":"000034372","Question__c":"Can I take calls from the Onyx Studio 4?","Process__c":"Yes, you can take can incoming call from the Onyx 4 by pressing the call button located between the power button and volume + button.","Answer__c":"Yes, you can take can incoming call from the Onyx 4 by pressing the call button located between the power button and volume + button.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010yxjAAA"},"Title":"Does my speaker have an input selector, or are Bluetooth and AUX signals playing simultaneously?","Id":"ka25d0000010yxjAAA","ArticleNumber":"000021228","Question__c":"Does my speaker have an input selector, or are Bluetooth and AUX signals playing simultaneously?","Process__c":"Bluetooth keeps on playing, even if you connect something and play to the AUX input.\nBT keeps on playing, since it has first priority.\nIf you pause or stop BT play, any source playing to the AUX input will now be heard.\nIf you resume play on the BT source, it will take over, and the AUX source is no longer heard, but will of course keep on playing, since there is no way to send a pause or stop signal to the AUX source via the line cable.\nAll of this means that there is an input selector switch built into the device, controlled by the BT play function.","Answer__c":"Bluetooth keeps on playing, even if you connect something and play to the AUX input.\nBT keeps on playing, since it has first priority.\nIf you pause or stop BT play, any source playing to the AUX input will now be heard.\nIf you resume play on the BT source, it will take over, and the AUX source is no longer heard, but will of course keep on playing, since there is no way to send a pause or stop signal to the AUX source via the line cable.\nAll of this means that there is an input selector switch built into the device, controlled by the BT play function.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka2Kd000000QfeZIAS"},"Title":"Factory Reset Procedure: Onyx Series","Id":"ka2Kd000000QfeZIAS","ArticleNumber":"000053952","Question__c":"Factory Reset Procedure: Onyx Series","Process__c":"

Onyx Series

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Note: This action will erase all settings and Bluetooth data from the device. You will be required to pair and connect to your devices again after this action is done. 

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Onyx

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1. Turn the speaker ON
2. Press and hold the Bluetooth & Power button for more than 3 seconds
3. The speaker will power off and be factory reset

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Onyx Mini, Onyx Studio 2, Onyx Studio 3, Onyx Studio 4

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1. Turn the speaker ON
2. Press and hold the Volume (+) & Phone button for more than 3 seconds
3. The speaker will power off and be factory reset

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Onyx Studio

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1. Turn the speaker ON
2. Press and hold the Volume (-) & Bluetooth button for more than 3 seconds
3. The speaker will power off and be factory reset

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Onyx Studio 5, Onyx Studio 6, Onyx Studio 7, Onyx Studio 8, Onyx Studio 9

\n

1. Turn the speaker ON
2. Press and hold the Volume (+) & Bluetooth button for more than 5 seconds
3. The speaker will power off and be factory reset

\n

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","Answer__c":"

Onyx Series

\n

Note: This action will erase all settings and Bluetooth data from the device. You will be required to pair and connect to your devices again after this action is done. 

\n

 

\n

\n

Onyx

\n

1. Turn the speaker ON
2. Press and hold the Bluetooth & Power button for more than 3 seconds
3. The speaker will power off and be factory reset

\n

\n

 

\n

\n

Onyx Mini, Onyx Studio 2, Onyx Studio 3, Onyx Studio 4

\n

1. Turn the speaker ON
2. Press and hold the Volume (+) & Phone button for more than 3 seconds
3. The speaker will power off and be factory reset

\n

\n

 

\n

\n

Onyx Studio

\n

1. Turn the speaker ON
2. Press and hold the Volume (-) & Bluetooth button for more than 3 seconds
3. The speaker will power off and be factory reset

\n

\n

 

\n

\n

Onyx Studio 5, Onyx Studio 6, Onyx Studio 7, Onyx Studio 8, Onyx Studio 9

\n

1. Turn the speaker ON
2. Press and hold the Volume (+) & Bluetooth button for more than 5 seconds
3. The speaker will power off and be factory reset

\n

\n

 

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj6EAAS"},"Title":"How do I power on and pair the Onyx Studio 4?","Id":"ka25d000000Xj6EAAS","ArticleNumber":"000034350","Question__c":"How do I power on and pair the Onyx Studio 4?","Process__c":"Make sure that the unit you are attempting to connect to is in pairing mode under Bluetooth Settings. Press the power button located on far right outer rim of the speaker. If this is the first time connecting the unit, it will immediately go into pairing mode. HK Onyx 4 Studio should show up on your discoverable devices within 3-5 seconds. Once you choose the HK Onyx Studio 4 on your device, you will be connected and ready to experience that superior Harman Kardon sound.","Answer__c":"Make sure that the unit you are attempting to connect to is in pairing mode under Bluetooth Settings. Press the power button located on far right outer rim of the speaker. If this is the first time connecting the unit, it will immediately go into pairing mode. HK Onyx 4 Studio should show up on your discoverable devices within 3-5 seconds. Once you choose the HK Onyx Studio 4 on your device, you will be connected and ready to experience that superior Harman Kardon sound.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj5tAAC"},"Title":"How do I use the HK Connect feature on the Onyx Studio 4?","Id":"ka25d000000Xj5tAAC","ArticleNumber":"000034505","Question__c":"How do I use the HK Connect feature on the Onyx Studio 4?","Process__c":"Download the HK Connect app to your mobile device. Make sure that the Onyx Studio 4 speaker is connected successfully to your mobile device. The HK Connect app should recognize the Onyx Studio 4 within the first few seconds. Once inside the app you can activate the voice assistant and connect to other Connect+ Harman Kardon devices.","Answer__c":"Download the HK Connect app to your mobile device. Make sure that the Onyx Studio 4 speaker is connected successfully to your mobile device. The HK Connect app should recognize the Onyx Studio 4 within the first few seconds. Once inside the app you can activate the voice assistant and connect to other Connect+ Harman Kardon devices.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj7GAAS"},"Title":"What is connect+?","Id":"ka25d000000Xj7GAAS","ArticleNumber":"000031470","Question__c":"What is connect+?","Process__c":"JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party","Answer__c":"JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party","ArticleType":"How_Tos__kav"}]}