{"totalSize":26,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111jEAAQ"},"Title":"Can I stream my CD music to a Harman Kardon Wireless HD Audio System?","Id":"ka25d00000111jEAAQ","ArticleNumber":"000031862","Question__c":"Can I stream my CD music to a Harman Kardon Wireless HD Audio System?","Process__c":"Yes. Just connect the analog output from your CD player to the Audio In jack on the back of your Adapt.","Answer__c":"Yes. Just connect the analog output from your CD player to the Audio In jack on the back of your Adapt.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111itAAA"},"Title":"Can I use another power supply than the one which is in the box?","Id":"ka25d00000111itAAA","ArticleNumber":"000031846","Question__c":"Can I use another power supply than the one which is in the box?","Process__c":"The Adapt can be powered from any USB port providing 1 amp current, but Harman recommends using the supplied power adapter.","Answer__c":"The Adapt can be powered from any USB port providing 1 amp current, but Harman recommends using the supplied power adapter.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj4TAAS"},"Title":"Can I use my OMNI+ device without the HK Controller App?","Id":"ka25d000000Xj4TAAS","ArticleNumber":"000032474","Question__c":"Can I use my OMNI+ device without the HK Controller App?","Process__c":"Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.","Answer__c":"Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000110mkAAA"},"Title":"Connecting ADAPT to the analog output of my BDS, delay occurs between OMNI sound and BDS speaker sound. How come?","Id":"ka25d00000110mkAAA","ArticleNumber":"000028238","Question__c":"Connecting ADAPT to the analog output of my BDS, delay occurs between OMNI sound and BDS speaker sound. How come?","Process__c":"The BDS 235 and 535 owner's manual states that you need an ADAPT to make your system wireless.\nYou do it by connecting the BDS system's analog outputs to the ADAPT's analog AUX input. \nThe ADAPT will then re-stream to your OMNI speakers wirelessly.\n\nHowever, if you listen to the OMNI speakers, and want to listen to the music directly from the BDS system at the same time, there will be a delay in the sound from the OMNI speakers.\nThe BDS speakers will play the music first, and since the ADAPT needs to process the data wirelessly, a delay results.\n\nTo avoid delay, please mute the BDS system, or connect from the ADAPT line-out to the BDS AUX in instead of the other way around.\nWith this setup, you can only play to the BDS from an OMNI speaker, which will not be delayed in sound.","Answer__c":"The BDS 235 and 535 owner's manual states that you need an ADAPT to make your system wireless.\nYou do it by connecting the BDS system's analog outputs to the ADAPT's analog AUX input. \nThe ADAPT will then re-stream to your OMNI speakers wirelessly.\n\nHowever, if you listen to the OMNI speakers, and want to listen to the music directly from the BDS system at the same time, there will be a delay in the sound from the OMNI speakers.\nThe BDS speakers will play the music first, and since the ADAPT needs to process the data wirelessly, a delay results.\n\nTo avoid delay, please mute the BDS system, or connect from the ADAPT line-out to the BDS AUX in instead of the other way around.\nWith this setup, you can only play to the BDS from an OMNI speaker, which will not be delayed in sound.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj73AAC"},"Title":"Can I connect any subwoofer to the ADAPT+ sub-out port?","Id":"ka25d000000Xj73AAC","ArticleNumber":"000031575","Question__c":"Connecting any subwoofer to the ADAPT+ sub-out port","Process__c":"The ADAPT+ is made to connect an external subwoofer. \nThe subwoofer needs to be an active device, which means that it must have its own, built-in amplifier.","Answer__c":"The ADAPT+ is made to connect an external subwoofer. \nThe subwoofer needs to be an active device, which means that it must have its own, built-in amplifier.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111vlAAA"},"Title":"Does Adapt stream music to my speakers?","Id":"ka25d00000111vlAAA","ArticleNumber":"000032642","Question__c":"Does Adapt stream music to my speakers?","Process__c":"The Adapt connects to an active speaker or amplifier via the 3.5mm Audio Out jack. It acts a receiving point for Wi-Fi audio streams, upgrading existing audio equipment to work in the Harman Kardon Wireless HD Audio System.","Answer__c":"The Adapt connects to an active speaker or amplifier via the 3.5mm Audio Out jack. It acts a receiving point for Wi-Fi audio streams, upgrading existing audio equipment to work in the Harman Kardon Wireless HD Audio System.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111j7AAA"},"Title":"Does the ADAPT output stereo to an external audio system?","Id":"ka25d00000111j7AAA","ArticleNumber":"000031855","Question__c":"Does the ADAPT output stereo to an external audio system?","Process__c":"Yes, the ADAPT outputs stereo audio via the line-level, 3.5mm stereo mini-jack output.","Answer__c":"Yes, the ADAPT outputs stereo audio via the line-level, 3.5mm stereo mini-jack output.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000119inAAA"},"Title":"Google Assistant Not Making/Taking Phone Calls","Id":"ka25d00000119inAAA","ArticleNumber":"000039499","Question__c":"Google Assistant Not Making/Taking Phone Calls","Process__c":"

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

 

Please click here to see Google’s official statement/article explaining this.

","Answer__c":"

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

 

Please click here to see Google’s official statement/article explaining this.

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjEQAA0"},"Title":"How to reset Omni+ speakers","Id":"ka25d000000XjEQAA0","ArticleNumber":"000032692","Question__c":"How can I reset my Omni+ speaker(s)?","Process__c":"There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.","Answer__c":"There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111iDAAQ"},"Title":"How do I set up my Adapt so my existing equipment can play stereo?","Id":"ka25d00000111iDAAQ","ArticleNumber":"000031799","Question__c":"How do I set up my Adapt so my existing equipment can play stereo?","Process__c":"In the Harman Kardon Controller app, set up the Adapt as a stand-alone room, not a stereo pair room. The Adapt always delivers stereo audio via its Audio Out jack.","Answer__c":"In the Harman Kardon Controller app, set up the Adapt as a stand-alone room, not a stereo pair room. The Adapt always delivers stereo audio via its Audio Out jack.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj5CAAS"},"Title":"How to reset the ADAPT+","Id":"ka25d000000Xj5CAAS","ArticleNumber":"000031630","Question__c":"How to reset your HK ADAPT+ device","Process__c":"On the bottom of your ADAPT+ there is a reset button. \nHold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.","Answer__c":"On the bottom of your ADAPT+ there is a reset button. \nHold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj9CAAS"},"Title":"I can not play music to my Omni speakers using a Huawei phone with HK Controller app","Id":"ka25d000000Xj9CAAS","ArticleNumber":"000028727","Question__c":"I can not play music to my Omni speakers using a Huawei phone with HK Controller app. Is there any way to fix this?","Process__c":"Unfortunately, some Huawei phones are not able to stream music from the HK Controller app to 1st generation Omni speakers. However, the new Omni 10+, 20+, and 50+ have fixed this issue, and you will be able to stream music to them using your Huawei phone.","Answer__c":"Unfortunately, some Huawei phones are not able to stream music from the HK Controller app to 1st generation Omni speakers. However, the new Omni 10+, 20+, and 50+ have fixed this issue, and you will be able to stream music to them using your Huawei phone.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010yBWAAY"},"Title":"JBL & HK WiFi Speakers: Speaker connected through Device Utility app, but not found in Google Home app","Id":"ka25d0000010yBWAAY","ArticleNumber":"000018239","Question__c":"I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?","Process__c":"Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
 ","Answer__c":"Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjRJAA0"},"Title":"I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+","Id":"ka25d000000XjRJAA0","ArticleNumber":"000025887","Question__c":"I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+","Process__c":"Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.","Answer__c":"Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111jLAAQ"},"Title":"If I have a Harman Kardon AURA product that is connected to Wi-Fi. Do I need an Adapt to stream to it?","Id":"ka25d00000111jLAAQ","ArticleNumber":"000031874","Question__c":"If I have a Harman Kardon AURA product that is connected to Wi-Fi. Do I need an Adapt to stream to it?","Process__c":"Yes, you will need to connect an Adapt to stream music to the Aura.","Answer__c":"Yes, you will need to connect an Adapt to stream music to the Aura.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111iRAAQ"},"Title":"If I have a Harman Kardon BDS product that is connected to Wi-Fi. Do I need an Adapt to stream to it?","Id":"ka25d00000111iRAAQ","ArticleNumber":"000031812","Question__c":"If I have a Harman Kardon BDS product that is connected to Wi-Fi. Do I need an Adapt to stream to it?","Process__c":"Yes, you will need to connect an Adapt to stream music to the BDS x80, or older BDS models.","Answer__c":"Yes, you will need to connect an Adapt to stream music to the BDS x80, or older BDS models.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000111iYAAQ"},"Title":"If I have a JBL Authentics L8 or L16 that is connected to Wi-Fi, do I need an Adapt to stream to it?","Id":"ka25d00000111iYAAQ","ArticleNumber":"000031821","Question__c":"If I have a JBL Authentics L8 or L16 that is connected to Wi-Fi, do I need an Adapt to stream to it?","Process__c":"Yes, you will need to connect an Adapt to stream music to the JBL Authentics products.","Answer__c":"Yes, you will need to connect an Adapt to stream music to the JBL Authentics products.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000110RIAAY"},"Title":"Is an analog aux signal fed to the jack input available on the analog jack output:Adapt","Id":"ka25d00000110RIAAY","ArticleNumber":"000026907","Question__c":"Is an analog aux signal fed to the jack input available on the analog jack output?","Process__c":"Yes, but only with power on the Adapt.\nWhen it senses a signal on the analog aux input, the input ring will light up green automatically, and the signal will become available from the line output, for transmission with cable to e.g. an amplifier.\nIt is important to note that there will be a slight delay in the signal that comes out of the line output jack, even if it does not involve any wireless functions.","Answer__c":"Yes, but only with power on the Adapt.\nWhen it senses a signal on the analog aux input, the input ring will light up green automatically, and the signal will become available from the line output, for transmission with cable to e.g. an amplifier.\nIt is important to note that there will be a slight delay in the signal that comes out of the line output jack, even if it does not involve any wireless functions.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xqw5AAC"},"Title":"JBL LINK: Wi-Fi network not found during setup","Id":"ka25d000000Xqw5AAC","ArticleNumber":"000020171","Question__c":"Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.","Process__c":"

The Checklist

\n\n

Let us walk-through a list of things needed to ensure every requirement is met.

\n\n

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.\n\t
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
   \n\t
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

\nWatch the video below for help with setting up your Google Assistant device.\n\n

\n\n

Wireless Network Extender

\n\n

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

\n\n

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

\n\n

One Wireless Network Name (SSID)

\n\n

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.

\n\n

 

","Answer__c":"

The Checklist

\n\n

Let us walk-through a list of things needed to ensure every requirement is met.

\n\n

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.\n\t
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
   \n\t
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

\nWatch the video below for help with setting up your Google Assistant device.\n\n

\n\n

Wireless Network Extender

\n\n

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

\n\n

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

\n\n

One Wireless Network Name (SSID)

\n\n

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.

\n\n

 

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj71AAC"},"Title":"Re-broadcasting TV or Movie signals from the OMNI BAR+ and ADAPT+","Id":"ka25d000000Xj71AAC","ArticleNumber":"000031593","Question__c":"Re-broadcasting any TV or Movie signal from your OMNI BAR+ or ADAPT+","Process__c":"No, that is not possible. \nHowever, you can create a 5.1 wireless surround system to extend your TV or movie sound.\nAll you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.","Answer__c":"No, that is not possible. \nHowever, you can create a 5.1 wireless surround system to extend your TV or movie sound.\nAll you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjB0AAK"},"Title":"What router should i get, to have the best performance for my OMNI+ system?","Id":"ka25d000000XjB0AAK","ArticleNumber":"000023778","Question__c":"What router should i get, to have the best performance for my OMNI+ system?","Process__c":"To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance.\nThis will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions.\n\nPlease also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices).\n\nAlways connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.","Answer__c":"To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance.\nThis will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions.\n\nPlease also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices).\n\nAlways connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj4zAAC"},"Title":"Setting up HK Adapt","Id":"ka25d000000Xj4zAAC","ArticleNumber":"000031725","Question__c":"When I select Adapt+ in the HK Controller app, I am not able to set up my older Adapt. How come?","Process__c":"To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. \nWhen selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network.\nNote that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).","Answer__c":"To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. \nWhen selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network.\nNote that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010yBkAAI"},"Title":"JBL & HK WiFi speakers: Device needs to be activated before setup","Id":"ka25d0000010yBkAAI","ArticleNumber":"000018258","Question__c":"When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?","Process__c":"If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
 ","Answer__c":"If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000010yC5AAI"},"Title":"JBL & HK WiFi Speakers: WiFi network does not appear in list","Id":"ka25d0000010yC5AAI","ArticleNumber":"000018274","Question__c":"When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?","Process__c":"If the network does not appear, you can manually type in the network name (SSID) and password to connect.
 ","Answer__c":"If the network does not appear, you can manually type in the network name (SSID) and password to connect.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj56AAC"},"Title":"Selecting the right source setup for OMNI BAR+ and ADAPT+","Id":"ka25d000000Xj56AAC","ArticleNumber":"000031674","Question__c":"Which configuration is best to use for your OMNI BAR+ or ADAPT+","Process__c":"For OMNI BAR+, three sources are available: HDMI (not applicable for ADAPT+), Optical or AUX input.\nFor Adapt+ two sources are available: Optical in/outputs and Analog in/outputs.\n\nIf you select "Watching movies and TV shows" in the HK controller app for either one of them, you will have a very little delay and good lip sync with the TV for video applications. \nHowever, you will not be able to rebroadcast the TV signal to other OMNI+ speakers when selecting this mode.\n\nIf you select "Listening to music", you will be able to rebroadcast TV signal to other OMNI+ speakers in your house, however, you will have lip sync delay with video material. \nSelect that specific mode if you use HDMI (not applicable for ADAPT+), Optical or AUX for music only.\n\nUsing Chromecast, Spotify Connect or Bluetooth is not part of these modes. When using one of these streaming methods, you are able to rebroadcast any music source.","Answer__c":"For OMNI BAR+, three sources are available: HDMI (not applicable for ADAPT+), Optical or AUX input.\nFor Adapt+ two sources are available: Optical in/outputs and Analog in/outputs.\n\nIf you select "Watching movies and TV shows" in the HK controller app for either one of them, you will have a very little delay and good lip sync with the TV for video applications. \nHowever, you will not be able to rebroadcast the TV signal to other OMNI+ speakers when selecting this mode.\n\nIf you select "Listening to music", you will be able to rebroadcast TV signal to other OMNI+ speakers in your house, however, you will have lip sync delay with video material. \nSelect that specific mode if you use HDMI (not applicable for ADAPT+), Optical or AUX for music only.\n\nUsing Chromecast, Spotify Connect or Bluetooth is not part of these modes. When using one of these streaming methods, you are able to rebroadcast any music source.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d00000110BGAAY"},"Title":"Will tracks made available offline from Apple Music be playable on the Omni system?","Id":"ka25d00000110BGAAY","ArticleNumber":"000025911","Question__c":"Will tracks made available offline from Apple Music be playable on the Omni system?","Process__c":"Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.","Answer__c":"Yes, through Bluetooth restreaming. Tracks made available offline in Apple Music are DRM protected and are not playable in the Harman Kardon Controller app. To play these tracks, or any other Apple Music tracks, first connect to any Omni speaker via Bluetooth and then restream to the other Omni speakers in your house with the Link button, or by grouping different rooms in the Controller app. We are looking into the possibility of adding direct support for Apple Music, so check back for updates.","ArticleType":"How_Tos__kav"}]}