{"totalSize":11,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj4TAAS"},"Title":"Can I use my OMNI+ device without the HK Controller App?","Id":"ka25d000000Xj4TAAS","ArticleNumber":"000032474","Question__c":"Can I use my OMNI+ device without the HK Controller App?","Process__c":"Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.","Answer__c":"Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj73AAC"},"Title":"Can I connect any subwoofer to the ADAPT+ sub-out port?","Id":"ka25d000000Xj73AAC","ArticleNumber":"000031575","Question__c":"Connecting any subwoofer to the ADAPT+ sub-out port","Process__c":"The ADAPT+ is made to connect an external subwoofer. \nThe subwoofer needs to be an active device, which means that it must have its own, built-in amplifier.","Answer__c":"The ADAPT+ is made to connect an external subwoofer. \nThe subwoofer needs to be an active device, which means that it must have its own, built-in amplifier.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjEQAA0"},"Title":"How to reset Omni+ speakers","Id":"ka25d000000XjEQAA0","ArticleNumber":"000032692","Question__c":"How can I reset my Omni+ speaker(s)?","Process__c":"There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.","Answer__c":"There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj5CAAS"},"Title":"How to reset the ADAPT+","Id":"ka25d000000Xj5CAAS","ArticleNumber":"000031630","Question__c":"How to reset your HK ADAPT+ device","Process__c":"On the bottom of your ADAPT+ there is a reset button. \nHold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.","Answer__c":"On the bottom of your ADAPT+ there is a reset button. \nHold it down for 5 seconds, until the round button LED lights up in white. The product is now reset and ready to be set up again.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj9CAAS"},"Title":"I can not play music to my Omni speakers using a Huawei phone with HK Controller app","Id":"ka25d000000Xj9CAAS","ArticleNumber":"000028727","Question__c":"I can not play music to my Omni speakers using a Huawei phone with HK Controller app. Is there any way to fix this?","Process__c":"Unfortunately, some Huawei phones are not able to stream music from the HK Controller app to 1st generation Omni speakers. However, the new Omni 10+, 20+, and 50+ have fixed this issue, and you will be able to stream music to them using your Huawei phone.","Answer__c":"Unfortunately, some Huawei phones are not able to stream music from the HK Controller app to 1st generation Omni speakers. However, the new Omni 10+, 20+, and 50+ have fixed this issue, and you will be able to stream music to them using your Huawei phone.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjRJAA0"},"Title":"I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+","Id":"ka25d000000XjRJAA0","ArticleNumber":"000025887","Question__c":"I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+","Process__c":"Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.","Answer__c":"Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xqw5AAC"},"Title":"JBL LINK: Wi-Fi network not found during setup","Id":"ka25d000000Xqw5AAC","ArticleNumber":"000020171","Question__c":"Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.","Process__c":"

The Checklist

\n\n

Let us walk-through a list of things needed to ensure every requirement is met.

\n\n

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.\n\t
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
   \n\t
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

\nWatch the video below for help with setting up your Google Assistant device.\n\n

\n\n

Wireless Network Extender

\n\n

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

\n\n

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

\n\n

One Wireless Network Name (SSID)

\n\n

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.

\n\n

 

","Answer__c":"

The Checklist

\n\n

Let us walk-through a list of things needed to ensure every requirement is met.

\n\n

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.\n\t
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
   \n\t
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

\nWatch the video below for help with setting up your Google Assistant device.\n\n

\n\n

Wireless Network Extender

\n\n

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

\n\n

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

\n\n

One Wireless Network Name (SSID)

\n\n

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.

\n\n

 

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj71AAC"},"Title":"Re-broadcasting TV or Movie signals from the OMNI BAR+ and ADAPT+","Id":"ka25d000000Xj71AAC","ArticleNumber":"000031593","Question__c":"Re-broadcasting any TV or Movie signal from your OMNI BAR+ or ADAPT+","Process__c":"No, that is not possible. \nHowever, you can create a 5.1 wireless surround system to extend your TV or movie sound.\nAll you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.","Answer__c":"No, that is not possible. \nHowever, you can create a 5.1 wireless surround system to extend your TV or movie sound.\nAll you need is two additional OMNI+ speakers, such as 2 x OMNI 10+, OMNI 20+ or OMNI 50+.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjB0AAK"},"Title":"What router should i get, to have the best performance for my OMNI+ system?","Id":"ka25d000000XjB0AAK","ArticleNumber":"000023778","Question__c":"What router should i get, to have the best performance for my OMNI+ system?","Process__c":"To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance.\nThis will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions.\n\nPlease also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices).\n\nAlways connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.","Answer__c":"To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance.\nThis will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions.\n\nPlease also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices).\n\nAlways connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj4zAAC"},"Title":"Setting up HK Adapt","Id":"ka25d000000Xj4zAAC","ArticleNumber":"000031725","Question__c":"When I select Adapt+ in the HK Controller app, I am not able to set up my older Adapt. How come?","Process__c":"To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. \nWhen selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network.\nNote that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).","Answer__c":"To set up the Harman Kardon Adapt in the HK Controller app, you have to select "One speaker", not the Adapt+ option. \nWhen selecting "One speaker", simply follow the on-screen instructions to install your Adapt on the Wi-Fi network.\nNote that the instructions for Adapt devices will appear on your screen after 30-45 seconds (Only Apple devices).","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj56AAC"},"Title":"Selecting the right source setup for OMNI BAR+ and ADAPT+","Id":"ka25d000000Xj56AAC","ArticleNumber":"000031674","Question__c":"Which configuration is best to use for your OMNI BAR+ or ADAPT+","Process__c":"For OMNI BAR+, three sources are available: HDMI (not applicable for ADAPT+), Optical or AUX input.\nFor Adapt+ two sources are available: Optical in/outputs and Analog in/outputs.\n\nIf you select "Watching movies and TV shows" in the HK controller app for either one of them, you will have a very little delay and good lip sync with the TV for video applications. \nHowever, you will not be able to rebroadcast the TV signal to other OMNI+ speakers when selecting this mode.\n\nIf you select "Listening to music", you will be able to rebroadcast TV signal to other OMNI+ speakers in your house, however, you will have lip sync delay with video material. \nSelect that specific mode if you use HDMI (not applicable for ADAPT+), Optical or AUX for music only.\n\nUsing Chromecast, Spotify Connect or Bluetooth is not part of these modes. When using one of these streaming methods, you are able to rebroadcast any music source.","Answer__c":"For OMNI BAR+, three sources are available: HDMI (not applicable for ADAPT+), Optical or AUX input.\nFor Adapt+ two sources are available: Optical in/outputs and Analog in/outputs.\n\nIf you select "Watching movies and TV shows" in the HK controller app for either one of them, you will have a very little delay and good lip sync with the TV for video applications. \nHowever, you will not be able to rebroadcast the TV signal to other OMNI+ speakers when selecting this mode.\n\nIf you select "Listening to music", you will be able to rebroadcast TV signal to other OMNI+ speakers in your house, however, you will have lip sync delay with video material. \nSelect that specific mode if you use HDMI (not applicable for ADAPT+), Optical or AUX for music only.\n\nUsing Chromecast, Spotify Connect or Bluetooth is not part of these modes. When using one of these streaming methods, you are able to rebroadcast any music source.","ArticleType":"How_Tos__kav"}]}